Privacy Policy

Who we are

We are New Will Care Ltd (14625502) and our address is 17 Baddeley Hall Road, Stoke-On-Trent, England, ST2 7JZ (referred to as “we” or “us” or “our”).

At New Will Care Ltd your privacy and how we handle your data is of utmost importance, so we adhere to strict guidelines about how we gather and use your personal information.

Introduction

This privacy notice explains how and for what purposes we use the information collected about you.  This privacy notice also relates to personal information you provide to us through email, phone, or other correspondence.

This privacy notice explains the following:

• What information we collect about you
• How we use the information we hold
• Under which circumstances we may disclose your personal details to any third party
• Your rights under the GDPR 2018 legislation

What information do we collect?

If you submit an enquiry to us on our website, we’ll ask you for your name, address, the organisation you represent, telephone numbers, email address and any other relevant information to the enquiry or booking request.

How do we use this information?

• It allows our team to follow up our service, either by email, telephone or mail, as part of our customer care procedure
• It helps us to understand your needs and provide you with a better service
• It can help us to improve our services
• It can help us to occasionally contact you for market research purposes.
• It facilitates our internal record keeping.
• It enables us to send you information about new services, special offers or other information that we think you find interesting. If you don’t want us to do this, you can email info@newwillcare.co.uk and explain that you do not wish to receive any further offers or informational communications.
• When you use this site, and have not advised otherwise, you are agreeing that we may use your personal information for the purpose of this policy

Third Party Companies

We do not sell your enquiry information to third party companies.  In the course of processing your enquiry with New Will Care Ltd, this may require us to give information to third party companies we deal with.  We’ve taken steps to ensure that all these companies have the same level of GDPR Compliance as New Will Care Ltd.

How long will New Will Care hold your information?

We will hold your personal information on our systems in accordance with our retention policies, and for no longer than necessary for the purpose of the supply of goods or services and for any legal requirements.

Access to information we hold about you

Under both the Data Protection Act 2018, and the UK GDPR 2018, you have the right to request a copy of the personal information we hold about you, and have any accuracies corrected.  We are required to authenticate any requests for personal information and will request two forms of approved identification before we process the request.  We have a legal duty to supply, correct and in certain circumstances erase the information we hold.  Please address any requests and questions about this Privacy Statement to the Data Protection Office at our head office (address above).

Cookies and Tracking

Like many websites, we use ‘cookies’ to enable us to personalise your visits to our Site, to keep track of your preferences and to track the usage of our Site.

Other Websites

Our website may contain links to enable you to easily visit other websites of interest.  Once you leave our site, remember that we can’t control the protection and privacy of any information you provide to another site.  Please look at the Privacy Policies of the other sites to understand the rules that govern each site.

Changes to this privacy statement

This privacy statement may be updated from time to time so you may wish to check it each time you submit personal data to New Will Care Ltd.  If you do not agree to the changes, please do not continue to use the New Will Care Ltd website or submit your personal information to New Will Care Ltd.  You can also request that any information New Care Ltd holds is deleted at any time.